Northeastern University Toronto: AODA Multi-Year Accessibility Plan

Northeastern University Toronto (NU Toronto) created the Northeastern University Toronto Integrated Accessibility Standards Policy and its Northeastern University Toronto Accessibility Notice. The university’s AODA Lead is responsible for maintaining and updating these documents.

In FY2026-27, the university will create and publish its Northeastern University Toronto Accessibility Standards for Customer Service Policy.

The Northeastern University Toronto Integrated Accessibility Standards Policy and Northeastern University Toronto Accessibility Notice are available to the public on this website. As new policies and other documents are developed, they will be added to this website.

NU Toronto developed this Northeastern University Toronto AODA Multi-Year Accessibility Plan.

The university posted the plan on this website.

NU Toronto’s AODA Lead, along with the university’s Office of the General Counsel, will review and update this plan no less frequently than every five years.

NU Toronto provides this plan in an alternative format, and/or with communication supports, to any person on request. The Northeastern University Toronto Integrated Accessibility Standards Policy details how to request alternative formats and/or communication supports. On receiving such a request, the university determines, in consultation with the person making the request, the appropriate format and/or communication supports it will then deliver.

In FY2026-27, NU Toronto will design customized training based on content from the Ontario Human Rights Commission. The customization will reflect the specific duties of the individuals receiving the training.

In FY2026-27, NU Toronto will create a schedule designed to deliver the training to all relevant members of the university community. The training will be provided at regular safety meetings unless alternative training times are required.

NU Toronto does not use volunteers to, and does not typically have persons other than employees, provide services on its behalf. In FY2026-27, the university will train all applicable employees and others on the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code.

The university currently tracks attendees at the safety meetings where most if not all AODA training will be provided. In FY2026-27, as the training is delivered, NU Toronto will retain a record of attendance at each session.

Requests for NU Toronto’s Emergency Operations Plan in an accessible format, and/or with appropriate communication supports, can be made at the NU Toronto Front Desk, 375 Queen Street West, Toronto, ON, or via other means detailed in the Northeastern University Toronto Integrated Accessibility Standards Policy.

Regarding feedback, NU Toronto provides accessible formats and/or communications supports on request. See the Northeastern University Toronto Integrated Accessibility Standards Policy for how to make such a request. On receiving the request, the university determines, in consultation with the person making the request, the appropriate format and/or communication supports it will then deliver. The AODA Lead annually reviews the university’s feedback process and accessibility.

NU Toronto notifies the public about the availability of accessible formats and communication supports in its Northeastern University Toronto Integrated Accessibility Standards Policy, which is published on its website.

Regarding NU Toronto information that is publicly available, the university provides accessible formats and/or communications supports, in a timely manner, on request. See the Northeastern University Toronto Integrated Accessibility Standards Policy for how to make such a request. On receiving the request, the university determines, in consultation with the person making the request, the appropriate format and/or communication supports it will then deliver. In all instances, NU Toronto makes public information available to disabled persons in an accessible format and/or with communication supports at no additional cost.

All NU Toronto websites comply with WCAG 2.0 Level AA.

NU Toronto’s Operations department has prepared, and makes available to staff, individualized emergency response information.

NU Toronto’s Human Resources department provides notice of the availability of accommodations in its public job postings.

When applicants are selected to be interviewed, NU Toronto’s Human Resources department notifies them of the availability of accommodations for assessments or selection processes on request.

When it makes offers of employment, NU Toronto notifies successful applicants of its policies for accommodation of employees with disabilities. A statement to this effect is communicated to the successful applicant by the Human Resources department.

All NU Toronto employees are annually directed to its policies regarding job accommodations. New employees receive the policies on hire.

Regarding information that employees need to perform their jobs, as well as information that is generally available at work, NU Toronto makes all such information available to employees in an accessible format and/or with communication supports. The university responds to each such request by working with the employee to determine the appropriate format and/or communication supports.

NU Toronto has a documented process in place for developing Individual Accommodation Plans (IAPs), such that employees are provided with IAPs as needed. These plans are developed and managed by the Human Resources department.

NU Toronto’s Human Resources department has a return-to-work process containing all elements required by regulation. This process includes the use of IAPs as appropriate.

When an employee has one or more accessibility needs, NU Toronto’s Human Resources department works with the employee’s manager to factor the need(s) into all relevant performance management.

When an employee has one or more accessibility needs, NU Toronto’s Human Resources department works with the employee’s manager to factor it/them into all relevant career development and career advancement processes.

If NU Toronto seeks to engage in the redeployment of an employee, its Human Resources department considers any accessibility needs the employee may have.

When the university engages in redevelopment of its existing public spaces or builds new public spaces, its Planning, Real Estate, and Facilities department complies with the applicable accessibility requirements. In such circumstances, NU Toronto works with its contractors, designers, or others engaged in the project to commit to compliance with the applicable accessibility standards and to understand the university’s expectation that these standards are met.

NU Toronto does not currently have accessible elements. Should the university ever create accessible elements, its Planning, Real Estate, and Facilities department will create relevant procedures for preventative and emergency maintenance, as well as the most-appropriate procedures for addressing temporary disruptions.

In FY2026-27, the university will publish its Northeastern University Toronto Accessibility Standards for Customer Service Policy that accomplishes this activity. The policy will be consistent with the principles set out in the Integrated Accessibility Standards Regulation and deal with the use of assistive devices.

In FY2026-27, the university will publish its Northeastern University Toronto Accessibility Standards for Customer Service Policy. NU Toronto will post the policy on its website so that all persons to whom the university provides goods, services, and facilities are aware of the policy and its contents.

In FY2026-27, NU Toronto will achieve this activity by publishing a relevant policy or including the content in its Northeastern University Toronto Accessibility Standards for Customer Service Policy.

In FY2026-27, NU Toronto will achieve this activity by publishing a relevant policy or including the content in its Northeastern University Toronto Accessibility Standards for Customer Service Policy.

In FY2026-27, NU Toronto will achieve this activity by designing and delivering such training to the identified audiences. Employees and all other necessary individuals will receive the required training during their orientation; on hire; or, if they are not an employee, before they commence providing services on behalf of the university. Employees will also receive training as needed when there are updates to the applicable legislation or to the university’s policies and practices. The Human Resources department is responsible for delivering and logging the training.

In FY2026-27, NU Toronto’s Human Resources department will achieve this activity.

NU Toronto has created a feedback process as detailed in its Northeastern University Toronto Integrated Accessibility Standards Policy. In FY2026-27, the university will document the actions it will take if a complaint is received about the way it provides goods, services, or facilities to persons with disabilities.

NU Toronto’s feedback process is detailed in its Northeastern University Toronto Integrated Accessibility Standards Policy. This policy is available on the university’s website.

In FY2026-27, NU Toronto will achieve this activity.

Beginning in 2026, a senior officer of the university will file Accessibility Compliance Reports at least every three years with the Province of Ontario.